Diablo 4: How to Fix Error Code 396022

Here's everything you need to know about Error Code 396022 in Diablo 4.

Some players may be trying to connect to the Diablo 4 servers during the Early Access Open Beta and getting a message saying, There was a problem finding servers available to ping (Code 396022).” Here’s everything you need to know about Error Code 396022 in Diablo 4.

How to Fix Error Code 396022 in Diablo 4

Diablo 4 Code 396022 means the servers are currently offline. Players receiving the error code are unable to connect to the game and select their characters to log into the servers. The error is on Blizzard’s end, so there’s nothing players can do to fix it or circumvent the issue. We recommend checking the official Diablo social media channels and checking for any announcements about server issues or planned maintenance.

How to Fix Error Code 396022 in Diablo 4

For reference, the Diablo 4 Open Beta begins on March 24 at 9 a.m. PDT and ends on March 27 at 12 p.m. PDT. The servers will be closed before and after those dates until launch day on June 6.

Another reason for this error could be that the Diablo 4 servers are temporarily offline due to planned or unplanned maintenance, server issues, or other reasons. There’s an official Blizzard Customer Service account on Twitter dedicated to updating followers about current issues and planned maintenance timeframes. 

We recommend following BlizzardCS on Twitter to check if there are any communications from the Blizzard team about issues that may be causing Code 396022. Players can check other social media channels, including the Diablo subreddit, for reports from other players being unable to connect to the servers. Lastly, there are now official forums for Diablo 4 on Blizzard where you can post about issues like this one.

If you’re experiencing issues connecting to the Diablo 4 servers, remember to be patient. There is likely a huge amount of traffic attempting to connect to the servers simultaneously due to the global launch.